1. Warranty Service

We cover the below warranty services:

  • Apple Limited warranty/International Warranty
  • Apple Protection Plan (3 years) for Mac
  • Apple Care+ for iOS devices and Watch  ( 2 years)
  • CS code coverage/Exception coverage
  • Quality Program/Repair Exchange Program (REP)

2. Out-of-Warranty (OOW) Service

We provide the below OOW services:

  • OOW Mac, display and Accessories repairs
  • OOW iOS devices replacement under exchange policy
  • Mac OS and repair/restore services
  • iOS/WatchOS/tvOS repair/restore services
  • Application installation/repairs/upgrade services
  • Mac Desktop/Laptop, memory, storage upgrades
  • Preventive maintenance, cleaning, upgrade services
  • Onsite support services
  • Consultation 

3. Hardware/Software Upgrade

We provide the below Upgrade services:

  • Memory upgrade for Mac desktop and Laptop
  • Storage upgrade for Mac desktop and Laptop (HDD, SSD, Flash Storage)
  • Adobe Software upgrade
  • Mac OS upgrade
  • BootCamp/Windows Installation
  • Windows installation using Simulation

4. Annual Maintenance Contract

Annual maintenance service agreement (AMC), which is designed to maintain and prolong the quality and precision of the customer equipment.

There are several important advantages to this agreement.

  • First, it covers the cost of labor, travel expense and parts replacement for an unlimited number of unexpected calls.
  • Secondly, the latest engineering changes like new version of operating system and improvements are automatically performed.
  • There are three inspections per year to insure the continued operation of your equipment.
  • A temporary equipment will be provided in case the computer need to be taken to the workshop for repair for more than one or two days. The downtime of your computer will be at minimum.
  • There will be 4 working hours response time on service call.
  • 24 hour resolution time
  • Unlimited phone and email support

5. Extended warranty (not APP)

Coverage period:  3 Years
Apple Limited Warranty-Global coverage: 1st Year
iWorld Connects Extended warranty: 2nd and 3rd year (covered only in Bahrain)

iWorld connect, warrants this Apple-branded hardware product against defects in materials and workmanship under normal use for a period of 3 YEARS from the date of purchase/delivery.
If a hardware defect arises and a valid claim is received within the Warranty Period, iWorld connect will either repair the hardware defect at no charge, using new or parts equivalent to new in performance and reliability, exchange the product with a product that is new or equivalent to new in performance and reliability and is at least functionally equivalent to the original product.
iWorld connect may request that you replace defective parts with new or refurbished user-installable parts that iWorld connect provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by iWorld connect, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes iWorld connect's property. Parts provided by iWorld connect in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to iWorld connect and becomes iWorld connect's property.

Exclusions and limitations

This warranty does not apply:
(a) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship;
(b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports;
(c) to damage caused by use with non-Apple products;
(d) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes;
(e) to damage caused by operating the product outside the permitted or intended uses described by Apple;
(f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of iWorld connect or an Apple Authorized Service Provider ("AASP");
(g) to a product or part that has been modified to alter functionality or capability without the written permission of Apple/iWorld connect; or
(h) if any Apple serial number has been removed or defaced.

Extended Warranty claim requires Original Invoice or Warranty Card as Proof-of-Purchase. This extended warranty terms not applicable for iOS devices. 

6. Software support

We provide Sale/support services for software from:

Apple
Adobe
Microsoft ( Office for Mac, Windows OS)
Parallel Desktop for Mac
Autodesk
Quark
Avid
Anti-virus for Mac

7. Service Warranty

  • For products, which are under warranty, service warranty will be 90 days or the original warranty whichever is longer applicable.
  • For OOW products 90 days service warranty for parts used. This also applicable to iOS device/Watch/Apple TV replaced under exchange repair option.
  • Software warranty will be 90 days for warranty products and 30 days for OOW products (will be covered only if the same issue is repeated)

8. Exchange repair policy

Apple or Service provider replaces defective parts with new or refurbished parts that Apple provides in fulfillment of its warranty obligation or for OOW repair. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Apple, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.

When a product or part is exchanged, any replacement item becomes customer property and the replaced item becomes Apple's property. Parts provided by Apple in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. All part price given for any OOW repair in under part exchange policy and faulty part will be returned to Apple.  In case customer would like to retain the part for valid reason (e.g, a Hard Drive for data recovery or security), extra charge will be applicable.

Apple Care Assessment Guidelines 

  • iWorld connect  

1. Apple guidelines"Resources"

Warranty Policy:

Apple warrants this Apple-branded hardware product against defects in materials and workmanship under normal use for a period of 1 YEAR from the date of purchase/delivery.

If a hardware defect arises and a valid claim is received within the Warranty Period, Apple will either repair the hardware defect at no charge, using new or parts equivalent to new in performance and reliability, exchange the product with a product that is new or equivalent to new in performance and reliability and is at least functionally equivalent to the original product.

Apple may request that you replace defective parts with new or refurbished user-installable parts that Apple provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Apple, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Apple's property. Parts provided by Apple in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Apple and becomes Apple property.

Exclusions and limitations

This warranty does not apply:
(a) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship;
(b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports;
(c) to damage caused by use with non-Apple products;
(d) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes;
(e) to damage caused by operating the product outside the permitted or intended uses described by Apple;
(f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of iWorld connect or an Apple Authorized Service Provider ("AASP");
(g) to a product or part that has been modified to alter functionality or capability without the written permission of Apple/iWorld connect; or
(h) if any Apple serial number has been removed or defaced.

Out-of-warranty (OOW) policy

Apple product which completed the Apple Limited Warranty (1 year) period or Apple Protection Plan (3 years) or AppleCare+ (2 years) consider as OOW product. If the Apple product's warranty void due to accidental damage or unauthorized modification and will be treated as OOW product. iOS devices which are damaged beyond certain level or modified by unauthorized person will be consider as " Not-eligible" for OOW repair. 

International warranty policy

All Apple products carry one-year international warranty. Some of the iOS devices are regional specific and may not be covered in the Bahrain. Service provider covers all international warranty customers.

Apple Protection Plan (APP) & Apple Care+

Every Apple TV, Apple Watch, iPad, iPhone, iPod, and Mac and display comes with complimentary telephone technical support and a limited warranty from Apple. The AppleCare Protection Plan and AppleCare+ extend your service coverage and give you one-stop service and support from Apple experts.

  • Apple Protection Plan extends your service and support coverage to three years from the date you purchased your hardware.
  • Get global repair coverage for all included hardware and accessories through convenient service options.
  • Enjoy direct access to Apple experts for questions on a wide range of topics, including using Mac OS, Photos, and connecting to printers and AirPort networks.

AppleCare+ for iPhone, iPad, iPod and Apple Watch extends your coverage to two years from the original purchase date of your device and adds up to two incidents of accidental damage coverage*.
*Terms and condition apply

For more information:

http://www.apple.com/support/products/mac.html

http://www.apple.com/support/products/iphone.html

iPhone support policy

Warranty / International warranty - Hardware

  • For customer who purchased from Apple Authorized Dealer in Bahrain
  • For customer who purchased outside Bahrain

Warranty / International warranty - Software
We provide free software support up to 90 days from the original purchase date

Warranty support exemption
We do not provide warranty support for customer, who purchased iPhone from Batelco, Zain and VIVA. Customer needs to get support from respective service centre.
We do not support certain models of 6s and 6s Plus model (B30), purchased from outside Bahrain.

Out of warranty support
We provide Out-of-warranty (OOW) support for all customers, including carrier iPhones.

Out of warranty – Whole-unit-replacement (WUR)
For iPhones problem with Display, Touch ID, Logic board and Main housing, Whole unit exchange repair option only available.  A new iPhone of same specs will be replaced against the faulty unit (Faulty unit will be returned to apple). There is Flat rate for this.

Out of warranty – Same-unit-repair (SUR)
For iPhones problem with Battery, Rear Camera, Receiver, speaker and other minor part, part level repair option is available. We original Apple part it will carry 90 days service warranty for the part.

Quality Programs

Apple has determined that a small percentage of Mac or iOS devices may exhibit some issue, for which Apple initiated a free repair/replacement program, for a limited period.

Apple or an Apple Authorized Service Provider will repair affected products, free of charge. See below links for details on affected models and service options.

https://www.apple.com/support/exchange_repair/

Data privacy policy

At Apple, your trust means everything to us. That's why we respect your privacy and protect it with strong encryption, plus strict policies that govern how all data is handled.

Security and privacy are fundamental to the design of all our hardware, software, and services, including iCloud and new services like Apple Pay. And we continue to make improvements. Two-step verification, which we encourage all our customers to use, in addition to protecting your Apple ID account information, now also protects all of the data you store and keep up to date with iCloud.

We believe in telling you up front exactly what's going to happen to your personal information and asking for your permission before you share it with us. And if you change your mind later, we make it easy to stop sharing with us. Every Apple product is designed around those principles. When we do ask to use your data, it's to provide you with a better user experience.

We're publishing this website to explain how we handle your personal information, what we do and don't collect, and why. We're going to make sure you get updates here about privacy at Apple at least once a year and whenever there are significant changes to our policies.
A few years ago, users of Internet services began to realize that when an online service is free, you're not the customer. You're the product. But at Apple, we believe a great customer experience shouldn't come at the expense of your privacy.

Our business model is very straightforward: We sell great products. We don't build a profile based on your email content or web browsing habits to sell to advertisers. We don't "monetize" the information you store on your iPhone or in iCloud. And we don't read your email or your messages to get information to market to you. Our software and services are designed to make our devices better. Plain and simple.
One very small part of our business does serve advertisers, and that's iAd. We built an advertising network because some app developers depend on that business model, and we want to support them as well as a free iTunes Radio service. iAd sticks to the same privacy policy that applies to every other Apple product. It doesn't get data from Health and HomeKit, Maps, Siri, iMessage, your call history, or any iCloud service like Contacts or Mail, and you can always just opt out altogether.

Finally, I want to be absolutely clear that we have never worked with any government agency from any country to create a backdoor in any of our products or services. We have also never allowed access to our servers. And we never will.

Our commitment to protecting your privacy comes from a deep respect for our customers. We know that your trust doesn't come easy. That's why we have and always will work as hard as we can to earn and keep it.

http://www.apple.com/privacy/ 

9. FMIP Unlock request

طلب اعادة فتح الجهاز/FMIP Unlock request/

 

Dear Customer,

If you forget your Apple ID, Apple ID password, recovery email or the security question's answers, you may not able activate your iPhone, iPad or iPod Touch.
In this situation, we can help you to activate the device.
We need to send a FMIP lock deactivation claim to Apple along with supporting document to prove that you are the owner of the Apple device.
After verifying the information Apple deactivates the FMIP lock for your device.

Documents required:

  • Original Invoice/receipt as proof of purchase
  • Owners ID (CPR)
  •  

Terms and conditions:

  • Apple products purchased from Apple Authorized Dealers only processed.
  • In Bahrain Apple Authorized Dealers are, VIVA, Batelco, ZAIN, iWorld, iMachines, Virgin MS, Sharaf DG, i196 and Extra.
  • Devices purchased from unauthorized dealers (Including eMax, and Geant) will not be accepted for processing.
  • Owner of the device should personally appear along with proof of purchase.
  • Invoice should contain the S# or IMEA number of the device.
  • Processing time 5-7 Apple business days.
  • Service charge applicable, upon successfully activating the device.

 

 

عزيزي العميل،


إذا كنت قد نسيت اسم المستخدم الخاص بأبل، كلمة السر، البريد الإلكتروني البديل أو إجابات الاسئلة الامنية، قد لا تتمكن من تفعيل جهاز الاي فون، آي باد أو آي بود تاتش الخاص بك.

في هذه الحالة، نحن يمكننا أن نساعدك على اعادة تفعيل الجهاز.

يمكننا ارسال طلب لشركة أبل لتعطيل القفل جنبا إلى جنب مع وثيقة دعم تثبت أنك صاحب الجهاز.

بعد التحقق من المعلومات تقوم أبل بإلغاء القفل لجهازك.

المستندات المطلوبة:

  • فاتورة أصلية / إيصال كإثبات على عملية الشراء
  • هوية المالك (CPR )


الأحكام والشروط:

  • تتم هذه العملية مع الاجهزة المباعة لدي الوكلاء المعتمدين فقط.
  •  التجار المعتمدين في البحرين لأبل هم: VIVA ، Batelco ، Zain ، iWorld ، iMachines ، Virgin MS, SharafDG, i196 and Extra.
  •  لن يتم قبول الأجهزة التي تم شراؤها من التجار غير المصرح بهم (مثل eMax و Geant ) للمعالجة.
  •  مالك الجهاز يجب أن يظهر شخصيا مع إثبات الشراء.
  •  ينبغي أن تتضمن الفاتورة علي الرقم المسلسل (S# ) أو رقم IMEA الخاص بالجهاز .
  •  تتطلب عملية التشغيل من 5 الي 7 ايام عمل لشركة أبل
  •  يتم محاسبة العميل علي ثمن الخدمة بعد تفعيل الجهاز بنجاح.

 

10. Terms and condition/customer responsibility

  • It is customer's responsibility to secure/backup the data, before bringing the devices to our service. In any situation iWorld connect will not take responsibility, for any data loss, due to failure of hardware during the repair or any unforeseen circumstances.
  • Customer should produce the original Job card/receipt while collecting the repaired items. Incase the job card is lost customer should produce a valid identity of the person whose name appear in the Job Card. A copy of the ID/CPR will be taken and customer should sign in that paper.
  • Any equipment, which is not collected within the 3 months period, will be moved to our warehouse. We cannot guarantee the condition of the equipment beyond that period and no claims will be consider due to loss or damage or new issues.
  • Customer should read and accept and the terms and conditions mentioned in the Service Receipt (Job card) and Service Report.
  • Payment can be in Cash/ Cheque/ Credit card. Cheque should be made in the favour of " iWorld connect" and crossed.

11. Service Centre: business Hours

9:00 AM-1:00 PM  & 3:00PM-7:00 PM
Saturday to Thursday

 

Locations

P.O. Box 26259 , Manama.
support@iworldconnect.bh
(+973)-17535454
(+973)-17533771